About i-LAN Technology
Since 2002, DrayTek Australia has been the exclusive distributor of quality DrayTek products in Australia and New Zealand.
In 2007, i-LAN Technology was formed, and took over DrayTek Aust & NZ.
In 2018, i-LAN Water Solutions was formed to provide solutions for safe drinking water in domestic and commercial premises.
We strive to provide products and services that meet the requirements of our customers in Australia and New Zealand.
Our Vision
We set our mission to make positive contributions to the business and daily life of each of our customers by providing products that are innovative and reliable, and services that meet their needs.
Our vision is to become a market leader in IT and networking products and solutions, and we will achieve it by treating our customers as our top priority, and by ensuring their expectations are met and exceeded to cultivate repeat business and positive referrals.
We provide value to our customers in:
- Products: We work closely with our world-class suppliers to ensure that our products are innovative and reliable.
- Services: To maintain a high standard of service, we operate with standard operating procedures based on ISO standards for sales, operations, accounting and technical support.
- Technology: By continuously keeping abreast of developments in technology, we deliver benefits to our customers and grow with the market.
- Prices: By carefully managing our own operations and expenses, we ensure that our prices represent good value to our customers.
To pursue our vision, i-LAN Technology has established a set of company policies to guide us towards our goals, and to optimise the efficiency and effectiveness of our human, physical and financial resources. We aim to:
- Pride ourselves on attention to detail, aiming for better and newer technology and solutions.
- Establish and maintain trust by providing excellent value and service to our customers.
- Enable rewarding careers for our staff by providing a safe working environment with a culture of continuous learning and a spirit of teamwork.
- Listen to the customers’ needs and wants, and develop products and solutions with up-to-date features that exceed their expectations.